FAQ
News & Offers
Frequently Asked Questions
Product & Ingredients
Everything you need to know about what’s inside and how our product work.
What is the best skincare routine for beginners?
We recommend:
- Salmon Healing Bubble Cleanser
- Salmon Healing Water Toner
- Salmon Healing Hyaluronic Ampoule
- Salmon Healing Water Cream
This simple routine helps support hydration and healthy-looking skin.
Where are Respara products made?
All Respara products are developed and manufactured in South Korea.
Are Respara products authentic?
Yes. Respara Australia works directly with the manufacturer to provide authentic products.
What makes Triple Berry different from Salmon Healing?
Triple Berry focuses on texture and glow.
Salmon Healing focuses on hydration and comfort.
The two collections complement each other perfectly.
What is Respara's most popular product?
The Salmon Healing Hyaluronic Ampoule is our hero product and a customer favourite for lightweight hydration and everyday skin comfort.
Can I combine products from different collections?
Yes. Many customers combine the Triple Berry Soft Peel Pad with the Salmon Healing Hyaluronic Ampoule for a simple Prep + Hydrate routine.
Usage & Routine
How to choose, use, and enjoy our respara every day.
What skin types are Respara products suitable for?
Respara products are suitable for a wide range of skin types, including:
- Dry Skin
- Dehydrated Skin
- Normal Skin
- Combination Skin
Are Respara products suitable for daily use?
Yes. Most Respara products are designed for both morning and evening use as part of a daily skincare routine.
What is the shelf life of Respara products?
Unopened Respara products generally have a shelf life of 36 months from the date of manufacture.
For the most accurate information, please refer to the expiry date or batch information printed on the product packaging.
Orders, Shipping & Delivery
Everything you need to know about orders and delivery.
Do you ship Australia-wide?
Yes. We currently ship throughout Australia.
Do you offer free shipping?
Yes. Free standard shipping is available on orders over AUD $99.
How long does delivery take?
Delivery times vary depending on your location and carrier service. Tracking information will be provided once your order has been dispatched.
Can I track my order?
Yes. A tracking email will be sent once your order has shipped.
Can I change or cancel my order?
Please contact our team as soon as possible. Once an order has been processed or shipped, changes may not be possible.
What if my order arrives damaged?
Please contact us within 7 days of receiving your order and include photos of the damaged item.
Professional & Wholesale
Supporting beauty professionals, clinics and retailers with authentic Korean skincare and dedicated Australian support.
Do you offer professional accounts?
Yes. Professional partnerships are available for approved beauty salons, skin clinics and aesthetic businesses.
Do you offer wholesale accounts?
Yes. We welcome enquiries from approved retailers and beauty businesses across Australia.
How do I apply?
Simply complete the Professional or Wholesale Application Form and our team will review your enquiry.
