Refund policy
Returns & Refunds Policy
At RESPARA, customer satisfaction is important to us.
Due to hygiene and safety reasons, skincare products cannot be returned once opened or used.
Change of Mind Returns
We may accept change-of-mind returns if:
- The item is unopened
- The item is unused
- The item is in original saleable condition
- The return request is submitted within 14 days of delivery
Return shipping costs are the responsibility of the customer.
Original shipping fees are non-refundable.
Damaged or Incorrect Products
If you receive a damaged, faulty, or incorrect item, please contact us within 7 days of receiving your order.
Please include:
- Your order number
- Photos of the product
- Photos of the packaging (if applicable)
Email:
Refund Processing
Approved refunds will be issued to the original payment method.
Refund processing times may vary depending on your financial institution.
Non-Returnable Items
We cannot accept returns for:
- Opened skincare products
- Used products
- Products damaged through misuse
- Clearance or promotional items (unless faulty)
This policy does not limit your rights under Australian Consumer Law.
